In order to provide optimum service, Medic’Air International operates 4 call centers, working 24/7 in close collaboration:
-Our Occidental call center, based in Paris, France, manages evacuations from / to Europe, the Middle-East and America.
-Our Japanese call center, based in Paris, France, follows Japanese patients worldwide, as well as foreign patients living in Japan.
-Our Oriental call center, based in Shanghai, China, manages our actions in Asia and Pacific Ocean area.
-Our African call center, based in Marrakech, Morocco, manages evacuations from Africa and Persian Gulf.
Our supervising doctor is available 24/7 to collect information and establish the optimal evacuation plan regarding patient safety and global cost.
Each call center works under supervision of a Regulation Doctor and an Operation Manager, and provides assistance in various languages:
Paris: French, English, Japanese, Chinese, Dutch, Spanish, Portuguese, German, Romanian, Italian, Polish, Croatian, Arabic…
Shanghai: Chinese, English, French, Spanish…
Marrakech: French, Arabic, English, Berber.
Operators have 24 hour access to our medical escort database, detailing our team members’ specific skills as well as mission status.
Medic'Air Operators monitor a full team of specialized Doctors and Registered nurses in order to guarantee a constant mission follow-up
Every single mission is scheduled and monitored by our operators and regulating practitioner , from the escort's departure to patient's arrival at the destination hospital. In case of an unexpected event, escorting team will immidiately notify operators in order to ensure patient's safety and comfort and notify parties concerned.
Escort satellite localisation will be operational in 2016, in order to improve our service.
Escorts are equiped with dedicated Smartphone and credit card, allowing them to maintain constant communication with our operating team, providing a constant supervision by our regulating practitioner.
Western Operations :
T. +33 1 41 72 14 14
T. + 33 1 41 72 14 19
F. + 33 1 4857 10 10
Asia Pacific Operations
T. +86 21 63 55 82 89
F. +86 21 63 55 82 85
African - Middle East Operations :
Dar El Bacha – Tizougarine 5,
40000 Marrakesh - Morocco
T. +212 524 38 13 88